Delivery
UK delivery
Monday to Friday only
Charge £4.95 for any number of items
Please allow 2-3 working days (subject to stock availability)
All deliveries require a signature. Please give an address at which the parcel can be signed for on your behalf.
If you have any questions then please call us on 0844 5670137
We can accept no liability for any loss or damage (whether direct or indirect) if the delivery of your order arrives outside the estimated times stated above.
If your order is urgent please inform us by email and we will inform you of the options available. If your country is not listed below, please email us and we will inform you of the shipping options available.
Nonsovereign territories and regions at £4.95
- Guernsey
- Isle of Man
- Jersey
Countries we ship to in Europe at £7.95:
- Austria
- Andora
- Bulgaria
- Belgium
- Channel Islands
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Gibralter
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
Rest of the world £19.99:
- Australia
- Canada
- Japan
- New Zealand
- South Africa
- United States
Terms & Conditions
Returns Policy
RAll items, including Sale items, may be returned for full refund or exchange. Customers must request, via email, to return items within 7 days of receipt.
In order to return goods, please see below:
THE PROCESS IS SIMPLE:
Send an email to: info@coconutalley.com
Subject: Order Number (found on your invoice and email confirmation)
Body: Reason for return.
And: Brief explanation of reason for return.
This email must be received by us within 7 days of receipt of goods.
CA will reply with a reference number which should be written clearly on the box used for the return.
CA will not accept returns outside of the above time frame other than for faulty garments and will not accept returns for items that have been worn or where the returns tags have been removed.
CA will check all items thoroughly prior to sending every order, we advise customers to also check garments on receipt and definitely before removing the tags. Once this tag is removed, Customers may only return the item if it is found to be faulty. CA will only accept returned goods that are in the same condition as at time of release from our depot.
CA will refund the original credit card used for the purchase within 10 days of CA receiving the returned item(s), further to the normal quality checks and confirmation that tags have not been removed. The refund includes the full value of the items returned including UK sales taxes but excluding shipping costs.
Privacy Policy
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).